Resolving Account Access Issues

Password Issues

1. Use the Forgot Password link on the sign-in page.
2. Check your inbox (and spam) for the reset email.
3. Choose a strong, unique password and complete reset.

Two-Factor Authentication (2FA)

Time-based one-time passwords (TOTP) require your device clock to be accurate.

• Ensure your phone and computer use automatic time sync.
• Try backup codes provided during 2FA setup.
• If you rotated secrets, re-scan the QR code in your authenticator app.

Lost 2FA Device

1. Attempt login with a backup code.
2. If unavailable, contact support and verify identity (billing email, recent invoice details).
3. Request 2FA reset; we will confirm ownership before disabling.

Email/Account Lock

Too many failed attempts may temporarily lock your account as a security precaution.

• Wait 15 minutes before retrying.
• Reset your password to clear potential credential issues.
• Contact support if the lock persists or you suspect compromise.

Security Best Practices

• Enable 2FA and store backup codes securely.
• Use a password manager for unique, strong passwords.
• Review active sessions and revoke suspicious devices from settings.

Who Is This Guide For?

This guide is ideal for marketers, SEO specialists, founders, and developers who want a reliable, repeatable process for resolving account access issues with minimal friction.

Prerequisites

• An active GetIndexedNow account
• A modern web browser (Chrome, Edge, Firefox, Safari)
• Owner or editor access to your website or CMS
• Basic familiarity with URLs and sitemaps

Detailed Steps

1. Open your GetIndexedNow dashboard and verify your project/website is selected.
2. Navigate to the relevant module for this task (Dashboard, URL Submitter, Sitemaps, or API).
3. Complete the input fields carefully—double‑check domain, protocol (http/https), and trailing slashes.
4. Click the primary action (Submit / Validate / Sync) and wait for a confirmation response.
5. Review status badges, logs, or activity feed to confirm successful processing.
6. If you see warnings, use the Troubleshooting section below to resolve them immediately.
7. Document your process so your team can repeat it consistently.

Best Practices

• Keep URLs clean, canonical, and accessible (no login walls for public pages).
• Use concise, descriptive titles and meta descriptions for faster search understanding.
• Batch similar actions (e.g., submit a set of new pages together).
• Avoid resubmitting unchanged URLs too frequently to prevent throttling.
• Maintain a changelog of edits and submissions to support audits.

Troubleshooting

• 403/401 errors: The destination blocks automated access—confirm robots and firewall settings.
• 404/410 errors: The URL doesn’t exist—fix the path or update internal links.
• 5xx errors: The site/server is unstable—retry after stabilizing hosting or CDN settings.
• Mixed content: Ensure all assets load over HTTPS to avoid blocked indexing.
• Slow responses: Optimize server performance or use a CDN to reduce TTFB.

FAQs

• How long does indexing take? It varies by search engine, crawl budget, and site authority. Many see results within hours to days.
• Can I undo a submission? No, but you can update or remove the page and submit changes.
• Is there a daily limit? Rate limits may apply—batch and prioritize important URLs.

Glossary

• Canonical URL: The preferred version of a page for indexing.
• Crawl Budget: The number of pages a crawler is willing to fetch on your site.
• Sitemap: A machine‑readable file listing URLs for discovery.